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Listed at the front of each section in the options chart is a Production Time letter code. This code corresponds to the production time chart on page 398. It is extremely important to inform your sales representative of your in-hand date. Even if your event is a few weeks out, this information will help production and shipping plan your order and make the necessary arrangements to meet the date. If you provide an in-hand date, please be aware that expedited shipping may be necessary to meet this date. The warehouse will ship all orders to meet your in hand date and may not be able to inform you of expedited shipped beforehand. If there is no in-hand date provided, your order will be manufactured and shipped (via FedEx ground) as soon as it is ready. Please keep in mind that FedEx ground can take up to 5 days after the 2-3 week production time. A rushed order is any order that has less than a 2-3 week production time. Rushed production time are usually available on most orders. Actual production time frames can vary and are dependent on the product, the quantity and the actual production time. Standard rush fees run from 10% to 50% and some products can be produced as quickly as 24 hours. Your sales representative will be able to break down your options and any applicable rush fees. Stock Stock orders typically ship within 48 hours after receipt of order (ARO). Orders received after 3 pm may be processed the next day. Orders that have expedited shipping (i.e., 2 day air or overnight) will ship within 24 hours. Same day shipping on rushed orders is available in some cases. Check with a sales representative. If you have an in hand date please remember to give it to your sales representative when ordering to ensure that you receive your order before your event. P R O D U C T I O N & S A M P E L S Backorders Any stock item not currently in stock will automatically be backordered. Backorders typically take 10-15 days to process. If your order does not have an in hand date, your order will be held in the warehouse and shipped in full once all the items are available. If you prefer your items to ship as soon as they are ready, please inform your sales representative. Please be aware that you will be charged shipping for each spilt shipment. If you have provided an in hand date for your stock order, production will make every effort to meet this date. If, for any reason, we are unable to meet your in-hand date, a customer service representative will contact you to discuss your options. Order Status If at any time you would like an update on the status of your order, please email: customerservice@agasmfg.com. For stock orders allow 48 hours after receipt of order (ARO) and for custom items please allow 48 hours after graphics are approved. We do our best to provide you with the most up to date information we have at the time. Production schedules can change at any time, so please be aware that actual ship dates may change. Tracking information for your order is available by 11 am the morning after your order has shipped. You will be emailed a copy of your finalized invoice. The tracking number is listed near the bottom. If you didn’t receive your invoice or can’t find your tracking number you can email customerservice@agasmfg.com. You can also log on to our new customer service website, www.agascustomerservice.com, to receive order updates, production statuses, tracking numbers and more. How do I get an invoice? Before your order is complete: If you need an invoice before your order has shipped, you may request a profoma invoice. This invoice will include a breakdown of your order and an estimated shipping cost. Final shipping costs cannot be accessed until the order has actually shipped. To request a proforma invoice please email: accounting@agasmfg.com. After your order has shipped: A copy of your invoice will be emailed to the accounting department contact on your account. If no specific accounting contact is provided, it will be emailed to the person who placed the order. Invoice emails go out by 11 am. If you need a copy of your invoice you can request a copy via our customer service website: www.agascustomerservice.com. Alternatively you may email our accounting dept at: accouting@agasmfg.com. Assembly Instructions A full list of downloadable pdf instruction sheets and videos are available at: • www.agasproductassembly.com • www.agascustomerservice.com • www.flagscatalog.com (3rd party blinds site) We are constantly updating these sites. If you do not see the instructions you need, or need more help, please contact our customer service department by phone at 1-866-269-3524 or email: customerservice@agasmfg.com.