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We can accept files up to 15 MB via email. If your artwork file is larger than 15 MB, you have a few options: • You can upload your files to a file-sharing site like • www.hightail.com or www.mediafire.com. • Most sites offer a free service for files under 100 MB. • Request a Dropbox link. We are happy to send you a link to our Dropbox. You can drag your files straight into the folder. File size is not limited in most cases. • If you have an FTP site, you are welcome to send us a link to the site and we will download it straight from there. • If you have any questions, please email us or give the art department a call at 1-866-269-3524. Graphics Approval In order to ensure that the custom product you ordered is exactly what you receive, all custom orders go through the graphic approval process. After your order is placed you will receive an email within 24 hours (as long as the artwork is ready for print). The digital mock up allows you to review all the details of your order before we go into production. To the best of our ability, this is a highly accurate representation of your final product. It is imperative that you take the time to review your mock up. Production uses these mock ups as a guide to produce your order. They do not review your purchase order, emails or notes. If something on the mock up does not match what you want, please inform the graphic artist so they can send you a revised proof. If you are unsure how to read your mock up, a pdf guide may be found at www.agasmfg.com/ mockupGuide.pdf. Important details to review on your mock up: • The PMS Colors • Finishing (sleeve size, grommet placement, poles & accessories) • The material & ply • Spelling of all graphics (especially important if your graphics have been rebuilt) • Quantity • In hand date/Production time Please remember that production does not start until you approve your graphics. Prompt responses to our emails will ensure that your items are added to the production schedule quickly. Once you have approved your graphics, they will go straight to the production department. Cancellation of your order after you have approved graphics may result in a cancellation fee. Changes to your order including: in hand date, quantity, graphics, finishing, etc. may not be possible after you have approved graphics. If you have any questions regarding an order after the graphics have been approved, please contact our customer service department immediately. Graphics Rebuild If you provide us with graphics that are not print ready, we will need to create print ready artwork. This might be as simple as retyping some text or as complex as redrawing the entire graphic. Simple changes such as changing a color or resizing a graphic in a vector file are included in the price of your flag. You might need to have your graphics rebuilt if you only have a .jpg file, if your fonts are not outlines, if you do not have the font files or if your files are not set up in the correct ratio. If you are unsure if your graphics are ready for print, please email our graphics team- artwork@agasmfg.com. As a courtesy to our customers we offer our graphics services at a reduced rate when it is placed in conjunction with a custom order. Graphic Rebuild- if you do not print ready graphics we will need to rebuild your graphics. Most rebuilds will fall into one of three categories: simple, standard or complex. You can use these categories to estimate the cost to rebuild your graphics. One of our graphic designers can provide you with a more detailed quote once she has reviewed your artwork. Simple rebuild- About 1 hour of rebuilding work. A good example of a simple rebuild is replacing text when a font file is not provided (and the text is not outlined). Standard rebuild- About 2 hours of rebuilding work. This covers most rebuilds include logos, mascots or graphics. Complex rebuild- About 3 hours rebuilding work. Graphics that contain a lot of fine details, are a complicated shape or contain many colors take longer to rebuild so that no detail is lost. Graphic Design- If you do not have artwork our graphics team is happy to work with you to create a design for your customer product. The first 15 minutes are free, after that the work is charged per hour. We advise you to have a good idea of what you want your design to look like prior to starting work with the graphics teams. Pictures, colors, design inspirations are all helpfully in instructing your designer and will help reduce the time the designer needs to create your graphic. Cost for Graphic Design/Graphic Rebuild • For orders less than $500 the first 30 minutes are free; each additional hour is $50. • For orders $500-$1000 the first 60 minutes are free; each additional hour is $35. • For orders $1,000-2,000 the first 2 hours are free; each additional hour is $25. • For orders above $2,000 the first 2 hours are free; each additional hour is $20. Extra revisions- Our skilled graphics team is happy to help you get your graphics set up exactly how you need them. Included in the price of your custom product is one graphic proof, as a courtesy we provide our customers with two additional graphic proofs at no charge. If you need additional changes to your graphics there is an additional charge that is priced per graphic. Reducing the number of graphic proofs needed will save you time, money and potential confusion with the end customer. In order to avoid additional graphic proofs, we have the following suggestions: • Supply your sales person with a purchase order or email detailing any changes to the graphics you provide. • Decide how and where your flag or banner will be hung before you provide us with graphics. This will determine what type of finishing you need and where the finishing should go. • Carefully review each proof. Check all text for spelling and punctuation. Review all colors and graphics placement. Double check the finishing. • Send one concise email with all the changes you need or give us a call and go over all the changes at once. Extra revisions- First three revisions are free, each additional revision is priced as follows (per graphic): • $35 for orders less than $500 • $25 for orders between $500-$1000.00 • $15 for orders between $1,000-$2,000 • $10 for orders above $2,000 Print file set up- If you provide us with multiple graphics (more than 5) that are not ready for print because they are the wrong ratio or size there will be a small fee to resize the graphics. If the files require more than resizing, there may be additional charges. Print file set up for 5 graphics (resize or fix) free, additional print files are charge per hour • $40 for orders less than $500 • $30 for orders $500-$1000 • $25 for orders $1,000-2,000